Play Safe. Stay in Control.
At 22atm, we believe every player — from Karachi to Peshawar — deserves an honest, safe betting environment. Gambling is entertainment, not a financial tool. This page explains every tool, control and resource available to help you stay in charge of your experience.
Our Approach
Responsible gambling means engaging with betting as a form of entertainment — within your means, on your own terms, and with a clear head. At 22atm, we take this seriously because the majority of our users are Pakistani adults managing real household budgets across cities like Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
Betting on cricket, PSL, T20 internationals or a casino game should feel the same as going to the cinema — enjoyable, bounded by time and money you have freely chosen to spend, and not something you feel unable to stop. The moment gambling stops feeling like entertainment and starts feeling like an obligation, that's a signal that protective tools and support resources should be activated immediately.
Every responsible gambling tool on 22atm is free to use, takes effect promptly, and can be set or modified directly from your account without needing to contact support — except for self-exclusion extensions, which are intentionally made slightly harder to reverse to protect your long-term wellbeing.
Honest answers to these questions can help you reflect on whether your current relationship with betting is genuinely healthy. If you answer "yes" to three or more, please review the support tools below.
✅ If any of these resonated with you, please scroll down to the Self-Exclusion and Support sections below. Reaching out is always the right call.
Our Commitments
22atm enforces minimum age requirements at registration and during KYC verification. No person below the age of 18 — or the higher minimum required by the operator's license jurisdiction — may hold an account or place any wager. Suspected underage accounts are suspended immediately and referred for investigation.
Set daily, weekly or monthly caps on how much you deposit or lose across any rolling period. Limits can be reduced at any time with immediate effect. Increases require a mandatory cooling period before taking effect — a deliberate design choice to protect impulsive decisions made during high-emotion sessions.
Set a maximum session duration. When your time is up, the Platform will prompt you to take a break. Reality checks — on-screen notifications showing time spent and net activity — can be configured to appear every 15, 30 or 60 minutes during a session so you always know exactly where you stand.
Need a break but not ready for full self-exclusion? A cooling-off period suspends your account for a set time — from 24 hours up to 6 weeks. During this period, your account cannot be used for deposits or wagering. The restriction cannot be lifted early under any circumstances.
Self-exclusion closes your account for a minimum of six months, with options extending to permanent exclusion. Once activated, it cannot be reversed during the elected period — by design. We treat all self-exclusion requests seriously and process them immediately. Any attempt to re-register during an exclusion period will be blocked.
We signpost recognised responsible gambling organisations and support resources to users who need them. Problem gambling affects individuals and families — help exists and should be sought without shame. Our support team is trained to direct users to appropriate resources and will never discourage a player from self-excluding or seeking help.
Platform Tools
All tools listed below are available to every registered 22atm user at no cost. Access them from the Responsible Gambling section of your account settings at any time.
Cap the maximum amount you can deposit within a 24-hour, 7-day or 30-day rolling period. You choose the amount — even as low as PKR 500 per day if you wish.
Set a maximum net loss across any rolling period. Once your loss threshold is reached, the Platform will automatically prevent further wagering until the period resets.
Define the maximum continuous time you can spend on the Platform per session. You'll receive a warning before your limit is reached, and the session will close automatically at the limit.
Receive on-screen notifications at intervals you choose — every 15, 30 or 60 minutes — showing your net activity and time spent. A simple but powerful tool to stay aware.
Take a short break from 22atm — from 24 hours up to 6 weeks. Your account is frozen during this time. No deposits, no wagering. The restriction cannot be lifted early under any circumstances.
A minimum 6-month to permanent voluntary ban from the Platform. Takes effect immediately. Cannot be reversed during the elected period. We block re-registration attempts and remove your account from marketing lists permanently.
Speak to a trained support agent via Live Chat at any time — day or night, whether you're in Karachi at midnight or Islamabad at noon. All responsible gambling requests are handled with confidentiality and no judgement.
Know the Signs
Problem gambling can develop gradually. Many people don't recognise it until financial or personal damage has already occurred. The following warning signs are widely recognised by responsible gambling organisations worldwide. If any of these feel familiar, please use 22atm's self-exclusion tools or contact our support team today.
Chasing Losses
Placing more bets specifically to recover money lost in previous sessions — a cycle that almost always results in greater losses, not recovery.
Betting Essential Funds
Using money that was budgeted for rent, groceries, school fees or utility bills to fund gambling activity.
Concealing Gambling from Family
Hiding betting activity, transaction history or account access from a spouse, parent or close relative out of shame or fear of reaction.
Mood Dependent on Gambling Outcomes
Feeling strong euphoria after wins and disproportionate distress, anger or anxiety after losses — where daily mood is consistently influenced by betting results.
Inability to Stop Despite Wanting To
Having a genuine desire to reduce or stop gambling but finding yourself returning to betting repeatedly despite that intention.
Borrowing to Gamble
Taking loans, using credit cards or asking friends and family for money specifically to fund betting or to cover gambling-related debts.
How to Self-Exclude
Self-exclusion is a serious, binding commitment. The process is straightforward and takes effect immediately once confirmed. Here is exactly how to do it.
Access your registered account from any device. Self-exclusion is available from the Responsible Gambling section of your Account Settings at any time — no special permission or wait time required.
Find the Responsible Gambling tab in your account settings menu. All limit tools and exclusion options are grouped here for easy access.
Options available: 6 months, 12 months, 3 years or permanent exclusion. If you are unsure, choose the longest period that feels right. You can always request an extension; you cannot request an early reversal.
A confirmation screen will summarise the exclusion period and its implications. Read it carefully and confirm. The exclusion takes effect the moment you confirm — you will be logged out immediately.
You will receive a confirmation email at your registered address. Any remaining withdrawable balance will be processed within standard timelines to your verified payment method. If you need further support, contact our team via Live Chat or review the support resources section below.
External Support
The following organisations provide confidential support, information and professional guidance for individuals and families affected by problem gambling. Text mentions only — no endorsement is implied.
GamCare is a UK-based organisation offering free information, support and counselling for anyone affected by a gambling problem. Their resources and online chat support are accessible internationally, including from Pakistan.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope in order to recover from a gambling problem. Meetings and fellowship resources are available internationally and online.
BeGambleAware provides clear, practical guidance on understanding gambling problems, spotting warning signs early and accessing the right support. Their self-assessment tools are available in English and accessible internationally.
Gam-Anon provides support specifically for the families and loved ones of compulsive gamblers. If someone you care about has a gambling problem, Gam-Anon offers practical guidance and peer support communities online.
Our trained support team is available 24/7 via Live Chat on the Platform. They can help you activate self-exclusion, set spending limits, explain your options and signpost you to professional support resources. No appointment needed.
Prefer to write? Send a message to our support team — plain text email address: [email protected]. We respond to responsible gambling queries as a priority, typically within 24 hours.
Our Promises
Zero tolerance for underage gambling. We verify age at registration and during KYC — no exceptions.
We will never contact a self-excluded user with promotional material or encourage reversal of responsible gambling limits.
All limit reductions and exclusions take effect immediately. No delays, no waiting periods for protective measures.
All 22atm support agents receive responsible gambling training and handle sensitive queries with professionalism and care.
Play Smart. Play Safe.
22atm is built around the belief that gambling is most enjoyable when it is genuinely within your control. Explore the Platform, set your limits first, and bet only what you can afford to lose. Cricket, PSL, T20, live casino — all of it should feel like entertainment, nothing more.
🔞 Strictly 18+ only, or the higher minimum required by the operator/license jurisdiction. Gambling may be restricted under Pakistani law. This page does not constitute legal or medical advice. If you need help, please contact our 24/7 support via Live Chat.